Halil Dogan

Angestellt, Multimedia Platform and OAM Solutions Engineer, Orion Innovation
Istanbul, Turkey

Fähigkeiten und Kenntnisse

Linux
Python
IT systems
Electrical Engineering
Cloud Computing
Information Systems
Product Support
Troubleshooting
Support
HTML
CSS
Cybersecurity
IT Security
AWS
Network Security
Docker
Jira
CCNA
Fortinet
Git
Database Administration
System Administration
IT Troubleshooting
Agile Software Development
Wireshark
Salesforce
International experience
PostgreSQL

Werdegang

Berufserfahrung von Halil Dogan

  • Current 4 years and 4 months, since Feb 2022

    Global Product Support Engineer / Multimedia Platform and OAM Solutions

    Ribbon Communications

    Provides rotational pager support for Multimedia Platform OAM (Application and Media App. Products). Acts as a technical escalation point of hot issues during 24/7 for international customers. Cooperates with regional technical engineers (T1) and design team (T3). Cooperates with regional technical engineers to understand customer's request with details. Cooperates with design team to track down and fix software issues to ensure customer satisfaction.

  • Current 4 years and 4 months, since Feb 2022

    Multimedia Platform and OAM Solutions Engineer

    Orion Innovation

    Responsible for technical support(Tier2) of Ribbon Communications products; Application Platforms & Clients (Application and Media Application Servers) Works closely with global customers such as (US Gov, Vodafone, Verizon, BT etc...) to fulfill their requests at the earliest, considering to meet the SLA requirements based on company agreements and case severity. Identifies configuration/software/hardware issues on customer end, assists to collect data in case of need.

  • 5 months, Sep 2021 - Jan 2022

    Network Security Engineer

    Destel

    Implemented and maintained robust security measures, including firewalls, against malicious attacks. Configured network systems (Switches, Routers) and developed in-depth knowledge of Security, Vulnerabilities, OSI Model, Data, Network, and Transmission Protocols. Demonstrated a proven track record in optimizing network performance for a secure environment. Exhibited commitment to proactive monitoring and continuous improvement in computer and information security systems.

  • 2018 - 2019

    Counselor (working as a student)

    Troy International

  • 6 months, May 2016 - Oct 2016

    J1 Cultural Exchange Programme(Summer Work and Travel USA)

    Inn and Spa at Loretto

    International work experience in the USA as a university student via global cultural exchange programme.

Ausbildung von Halil Dogan

  • 5 years and 1 month, 2017 - Jan 2022

    Electrical and Electronics Engineering

    Gaziantep University

Sprachen

  • Turkish

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • Spanish

    A1-A2 (Grundkenntnisse)

  • German

    A1-A2 (Grundkenntnisse)

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