Hillol Sarker Jogesh

Documented and optimized end-to-end IT and business processes in ARIS (BPMN 2.0 / EPC) across SAP and enterprise systems; supported process standardization aligned with IT4IT framework and internal modelling standards. Maintained and structured the ARIS repository, ensuring accuracy, naming consistency, completeness, and compliance with Vaillant’s modelling standards to improve process transparency. Collaborated with process owners, enterprise architects, and IT service managers to clarify handovers, cont

Led COMPASS (Unily) intranet migration by validating content/data, metadata accuracy, completeness, and template compliance; ensured data integrity against defined quality standards. Owned Jira ticket flow for migration work (tasks/defects/requests): logging, prioritization, stakeholder coordination, follow-ups, and tracking issues to closure in an international, cross-functional team (daily stand-ups, progress check-ins). Provided L2-style platform support during migration waves: investigated defects (co

* Manage and give directions to the vendor regarding billing issues for any operation-level dispute. * Write, maintain & debug Oracle queries, stored procedures, views, packages, etc. * Administration of the following NRT (Near Real-Time) billing solutions. * Generate different analytical reports for management to show the current and future projections of revenue. * Monitor & consult with the vendor for any problem to ensure the successful completion of the monthly ETL process.