Hamid Reza Zeinali

- Designing and developing Solution for customers based on Power Platform & Dynamics 365 CE. - Providing new solution and optimizing customers current workflows and processes - Migrating customers old workflows to Power automate flow - Building app based on Power apps Canvas App - Migrating customers On-premises CRM to cloud version. - Finding and Solving errors and problems in customers dynamics Environment.

I developed and maintained Customers Dynamics 365 CE. I Worked on Dynamics 365 Business Central and developed API to create web services automatically.

• Directed a team of three in developing & Supporting Dynamics CRM. • Optimized Databases & SQL Server that increased performance by 70%. • Participated & Developed Marketing and Advertisement Budget management. • Implemented Call Center, Survey System & Automatic Callback Systems. • Designed Advertisement Income and Contracts Module. • Designed & Developed WEB APIs & Third party .Net application.

• Implemented Marketing & Sale System that raised customers by 20%. • Refactored existing Customer Panel that increased performance by 30%. • Collaborated With software development team to develop Mobile app using Node.js and IONIC. • Developed Inventory Module to regulate Equipment delivery between units that increased Colleagues satisfaction by 100% and reduced delivery time by 60%. • Developed Call center and Integrated it with Company’s Website that reduced First Response Time by 40%.

• Contributed with Analysis team to Standardize Company's processes in CRM. • Developed Marketing and Sales Module consists of SMS and Email Marketing and Campaign Management that increased customers by 30%. • Developed “ClickToQuote” using C# & SQL to send Quote for customer automatically. • Implemented Call center and slashed incident resolution time by 60%. • Developed Contract Management & HR Modules. • Created KPIs and Reports utilizing SSRS & SQL that expanded decision making faster.

• Analyzed, Customized, Supported & Installed Dynamics CRM 2011, 2013, 2015 for Customers. • Developed CRM with plugins (C#), JavaScript and Created Report using SSRS & SQL Queries. • Accomplished up to 60 Projects for Customers that had great Impact on Company’s Revenue. • Trained Customers Employees over 1500 hours and Documented Tutorials. • Provided Comprehensive solution for Customers that increased Customer satisfaction by 50%.

I studied Information technology in Iran and in meantime I started to learn Software development