Hammad Anees

• Supervised a team of 8 individuals in the Product Operations Department. • Worked on customer and product usage analytics, generated usage reports and defined targets for increment and improvement. • Spearheaded the product development of the 6th generation OneScreen interactive panel and device management. • Reorganized the RMA process to make it more efficient. Revised procedures and instructions to examine returned products to determine if they are defective or repairable.

• Performed debugging and testing of Clary Icon Smart boards and Touch screens. • Managed inventory by coordinating with the warehouse team making sure that the physically present items in inventory match the count on our ERP system. • Updated and maintained CRM regularly in order to keep up with our customer needs and their demands, thereby predicting our innovative strategies and product improvements accordingly. • Provided detailed training and followed up with customers on product usage.

- Student Teaching Assistant for MECH 202: Manufacturing Technologies - Provided instructions on how to practically apply the manufacturing techniques such as Milling, Drilling etc. in the Mechanical Engineering Labs.