Hani Abdelmaseh

• Perform the cross-forest migration of AD/Exchange Server 2010 to 2013 during merging 2 Companies Domains and Exchange servers • Maintain IT infrastructure systems of Telecom Egypt Group Mainly focus on Servers, Systems and Storage like Windows Active Directory, Microsoft Exchange/Office365, VMWare System, Storage & Backup solution in particular • Act as an escalation point for advanced or difficult user IT requests and provide level III support to other helpdesk technicians within SLA.

Systems Administrator at the main datacenter for Telecom Egypt: Administer of over 150 server “Windows Server 2003, 2008, 2012, 2016” Configure "cross-forest trust" between "TEData" and "Telecom Egypt" forests Maintain domain controllers, exchange servers, KMS, File Server, CA (Certificate Authority), and providing user assistance for several locations Server support, backups, batch scripts, Active Directory, Group Policies, Exchange servers, Virtual Servers, LDAP

• Manage recipients through "Exchange Management Console " and "Exchange Management Shell" • Create & implement effective policies to manage and maintain the network • Create and manage users, groups, and computer accounts, mailboxes, and distribution lists • Manage OCS Server, Create Shared folders and assign privileges and permissions • Working with Virtual Servers Use VPN to diagnose and resolve any problem remotely • Install and maintain of user software and updating software periodically

• Provide support and configuration for PCs/Laptops, Printers, Scanners, Network • Configure Wi-Fi and monitoring connectivity • Perform preventive maintenance for all IT equipment