Harald Deller

Over 28 years of experience in the Telecommunication/IT in Europe, Asia, Africa, Middle East.  Professed Telecom and IT Executive in Sales/Service establishing long-lasting customer relationships. Professional in running NOCs and Call Centers with strong ITIL/eTom orientation. Mastering crash projects, recovering red-projects leading sales, development and service teams. Establishing teams and offices from the scratch, revitalizing teams in big or small scale and organizations.

- Acting as Head of Network Operations at Banglalink (filled by local resource)  - Facilitating the hand-over of the current to a new Field Line Maintenance (FLM) vendor - Guiding the HC ramp-up of the active and passive FLM part - Facilitation of the restructuring of the Power Department leading to headcount reduction of more than 50 percent in that area - Start of revamping the NOC, by starting the RFQ/RFI for new tools - Work out of a detailed plan to introduce Level 1 expertise into NOC

- Conducted survey and assessment of the Network Operations Center - Analyzed organizational structure, existing operations processes and documentation to be aligned with ITIL recommendations - Judgment of NOC leadership and set-up including shift-arrangements and task assignments - Arraignment of inefficient and costly multiple data center locations - Presentation of results and improvement suggestions to CEO, CTO, and Head of Human Resources

- Acting as the interim project manager - Setup of a project team, meeting structure, and progress reporting - Driving conclusion on final project scope and timeline - Finalization of contract, communication matrix, and escalation structure - Alignment of team efforts to master the replacement of the current billing system / preparation for final convergent billing and charging solution - Steering the analysis of the existing product catalog and CRM system for future life cycle management processes

- Heading Ericsson's Operations Transformation Excellence CNOC project team - Introduction of REMEDY, NetAct, and Workforce Management System (WMS) - Ensuring that Front and Back Office following adapted eTOM processes - Harmonizing the processes, communication, and reporting between CNOC and regions - Organizing the centralized storing and updates of process documentation L1 to L5 - Ensuring that the processes are getting measured, evaluated, communicated, and adjusted

Working on-site on e2e GNOC Managed Service solutions on several different customer projects and tenders: - China/Sales Engagement Guidelines: Preparation of official release - Sweden/3GIS Transition: Contract arrangement of Tier 3 third-party vendor support - Romania/GNOC 3GIS Delivery: Operation and Maintenance setup, hand-over and stabilization - Romania/Spain GNOC FT/OSP: Customer presentations & solution support - France/e2e GNOC solution: FT ENO (Europe) and FT ANO (Africa) projects

As the Global Network Operations Center (GNOC) for Nokia Siemens Networks (NSN) in Lisbon/ Portugal Harald is fully managing the Network Operations 2G/3G/LTE/Core/TX/VAS for several large European Operators performing various operational tasks on a 24 by 7 basis with about 400 people. The scope mainly comprises of • Fault Management • Performance Management • Configuration Management

- Consultancy for various internet access and telecommunication projects for GSCOM's own business with regards to Broadband-over-Powerline (BPL) - Tender support for Patimas Computer Berhad in the field of telecommunications subcontractor consolidation and management for Maxis Smart Partner Program.

Please see my updated profile at: http://www.linkedin.com/in/haralddeller or http://www.visualcv.com/haralddeller/

Director Sales Mobile Networks (Munich/Germany) Key Account Manager Mobile Networks (Jakarta/Indonesia) Sales Proposal Manager Mobile Networks (New Delhi/India) Sales Manager EWSD - Fixed Line Networks (Munich/Germany)

Marketing, Finance, Accounting