Joao Valerio

Immediately available for my next career step.

Bis 2019, Director Consumer Platforms and Mobile Business Deployment, UPC Schweiz GmbH

Basel, Switzerland


Digitalization and Business Transformation See 2 e
Global Cross-Functional Team Leadership See 1 endo
Service Delivery Management See 1 endorsement for
Change Management
Strategic Planning
User Experience (UX)
Business Development
Crowd Testing
Project and Programme Management
Business Strategy
Agile & Waterfall Methodologies
Account Management
System Deployment
Relationship Building
Team Building
Conflict Management
Visual Communication
Talent and People Management
Customer Experience and Journey Management
Technology Enabled Business Transformation
Delivery Assurance
Roadmap and Portfolio Management
Business Analysis Design and Transformation
C-Level Communication and Presentation
Relationship and Customer Satisfaction Management
Team Development and Growth
Servant Leadership
Natural Leadership
Analytical Mind-set
Stakeholder Engagement and Management
Win-Win Compromising and Conflict Reduction
Inspiring and Influencing Others
Risk Anticipation and Management
Tactical Planning
Business Application Delivery
Vendor and Partner Management
Coaching and Mentoring
Technology Operational and Business Readiness
Requirements Gathering Refinement and Traceability
Operationalization and Market Launching
Critical Reasoning
Conceptual and Creative Thinking
Fostering Open At Ease Productive Collaboration
Bridging Business and Technology
Customer Centricity
IT Service Management
Product and Service Readiness
Business Case Creation
Project and Program Governance
Go to Market/ Marketing
Analytical and Structured Reasoning
Cultural Sensitiveness
Constructive Feedback
Staffing and Resources Management
Key Account and Service Delivery Management
Crowd Testing NPS CSAT
Go Live Management
P&L Ownership
Lean Management
Sales Management
Customer Operations
Technology Delivery


Professional experience for Joao Valerio

  • 4 years and 4 months, May 2015 - Aug 2019

    Director Consumer Platforms and Mobile Business Deployment

    UPC Schweiz GmbH

    Directs Business and Technology delivery of consumer and shared services, digital and business transformation initiatives, reporting to the SLT. Runs a portfolio worth 50 Mio CHF/yr, heading an international team of 12 Program Managers and Business Analysts in CH and AT. Lead market launch of strategic portfolio of initiatives for Sales, Mktg, Online, C. Care, Finance, SCM, HR, Legal & Reg. units, assessing business value, cost, technological complexity, resource needs, implementation quality and timings.

  • 2 years, Jun 2013 - May 2015

    Head of Project and Product Business Deployment

    UPC Schweiz GmbH

    Oversee and lead all aspects of program portfolio encompassing strategic products to introduce into CH and AT markets. Responsible for all consumer facing strategic deliveries, leading a portfolio worth 35 Mio CHF/yr, heading a team of 7 project and program managers and reporting to the VP of Business Deployment. Reporting to SMT on program execution. Delivery assurance of commercial, online and product driven initiatives, from requirements gathering and definition to post launch operational readiness.

  • 2 years, Jun 2011 - May 2013

    Senior Program Manager - Marketing and Products Business Deployment

    UPC Schweiz GmbH

    Member of upc Switzerland Business Deployment team with responsibility to deliver complex and strategic company-wide initiatives and programs, from early concepts to market launch, reporting to Director of Business Deployment and executive board for program execution. Drive business design definition to scope delivery, challenging overall commercial benefits and influencing towards maximal customer experience, operational efficiency and financial performance.

  • 4 years and 6 months, Jan 2007 - Jun 2011

    Client Accounts Senior Program & Services Delivery Manager

    Acision Iberia SL

    Responsibility for all account development and management of +€10M annual portfolio covering the Iberian and Morocco region comprised of major mobile players such as Telefónica, Vodafone or Portugal Telecom. Accountable for enforcing delivery and support deliverables for all Mobile Data Services and Broadband applications, as per data management and governance practices for all business continuity critical real time solutions. Reported to Europe Key Accounts Director, in line to VP Operations for Europe.

  • 5 years and 1 month, Jan 2002 - Jan 2007

    Vodafone Account Program & Services Delivery Manager

    Lucent Technologies (now Nokia Siemens Networks)

    Leader of Vodafone services delivery team, managing an account growing quickly to +€35M annually. Delivery responsibility for the Vodafone Portugal program, acting as SPOC for all contractual deliverables. Strong focus in attaining business continuity through proper data handling and processes integrity throughout the program for the real time operation mission critical customer solutions delivered (wireless access - GSM/GPRS/UMTS, FWA – IN and VPN Data applications, VAS Data solutions development).

  • 1 year and 7 months, Jun 2000 - Dec 2001

    Technical Support Manager - Vodafone Portugal

    Lucent Technologies (now Nokia Siemens Networks)

    Accountable for all support services deliverables integrity, acting as main interface with Vodafone’s Network Quality, Planning, Design and Operations Departments, for all solutions delivered: Wireless 2G/ 3G, Intelligent Network, Fixed Wireless Access.

  • 1 year and 10 months, Sep 1998 - Jun 2000

    Technical Support Engineer

    Lucent Technologies (now Nokia Siemens Networks)

  • 11 months, Nov 1997 - Sep 1998

    Technical Support Engineer


Educational background for Joao Valerio

  • 1 month, Jul 2015 - Jul 2015

    Executive Management

    INSEAD Business School

  • 6 years and 3 months, Sep 1992 - Nov 1998

    Computer Science and Telecommunications

    The Instituto Superior Técnico (IST)


  • English


  • Spanish


  • Portuguese

    First language

  • German


  • French




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