Harish Narayanaswamy

• Assist clients of ITC Infotech in their day to day issues with computers and applications. • Experienced with outlook troubleshooting, connectivity issues with VPN. • Experienced with Azure Mobile Device Management. • Experienced with user profile management on AS400 system. • Experienced with ServiceNow ticketing tool.

• Assist clients of Inxpo designing the online events and webcasting portal. • Test the designed portals as per the runbooks to ensure an error free live day event. • Liaise with internal teams to help clients resolve their issues with webcast portal or recordings. • Participate in release day activities testing the updated platform as per the designated test cases.

Handle asset inventory, provision and de-provision user accounts. Troubleshoot connectivity & operational issues with CrowdStrike & CrashPlan. Experienced in MDM (Mobile Iron), VPN troubleshooting, RSA Token administration. Mentor new hires, escalation handling, incident management. Hands on experience in working with Service now ticketing tool.

• Assist Brookfield Multiplex users with issues pertaining to their computers. • Experienced in troubleshooting VPN connectivity issues. • On-boarding and off-boarding users as per the defined SLA and the process. • Create SOP and knowledge base documents. • Creating and purging user mailboxes. • Managing access to network file resources. • Hands-on experience in working with Service now ticketing tool.

• Assist vmware employees with issues related to their computers. • Experience in RSA token administration along with troubleshooting VPN connectivity issues. • Experience administering Windows computers. • Experienced in MSDN license management. • Access management to network resources on Active directory. • Experienced in working with ServiceNow ticketing tool.

• Primary responsibilities include handling inbound technical related calls for the clients of collaboration tool WebEx. • Troubleshooting issues related to start / join failures to WebEx meetings. • Troubleshoot WebEX in session issues with relevant tools. • Assist clients with the website feature updates. • Assist clients with website version rollouts. • Assist users with 3d party teleconferencing integrations. • Experienced in working with BMC Remedy ticketing tool

• Handle high severity tickets including sending outage notifications and coordinating with the resolver groups. • Experienced in configuring and troubleshooting Checkpoint VPN application. • Experienced with remote software deployment tools like SCCM and HPCA. • Additional responsibilities included providing floor support, Escalation handling, Mentoring new hires and RCA on escalation calls. • Experienced in working with BMC Remedy and ServiceNow Ticketing tools.

• On-Boarding and Off-boarding employees. • Experienced in domain account and user mailbox creation. • Administering login and logout timings. • IT asset management. Vendor co-ordination. • Troubleshooting application and hardware related issues.