Harriet Renay Anderson

Project Analyst for ICS/ EUC Federal Segment • Create initial project budget in Change Point using SKUs and Pricing Model. (works with PM to update as needed) • Create billing roles, work code, and work location on eng in Change Point. • Assign tasks to project team members (PM, PA, PE) in Change Point • PA will fill in the offering • Activates Project in Change Point • Assist PM to acquire any missing docs. • PA supports PM through closure of project. • Uses SalesForce tool to create the account t

• Daily MRP using Oracle Tool • Rescheduling (push out, pull in, cancel) of incoming materials • Negotiation with Suppliers on cost not on contract and dock dates • Reducing Excess Material in Inventory • Metrics • Relationships o Accounts Payable o Planners o Project Managers o Receiving o On site Supplier Representatives o Quality Control o Engineering o Metrics Administration

Incident Coordinator – Primary Contact for two major clients - Accomplishment – ITIL Certified and Six Sigma Certified • Coordination of rapid restoration of IT services. • Incident Life Cycle • Escalations • Metrics • Telecommuting several times a month • Relationships o Service Desk o Problem Management o Change Management o Configuration Management o Availability Management

Organizational Management

Marketing Communications