Harry Winterbottom

Freelance Senior BA | 35 Years in Financial Services | Cloud & Data Migration Specialist | Currently based in Frankfurt | Available EEA & UK

Embedded within ING's digital banking app consolidation programme, documenting the end-to-end customer journey for a new unified package product. • Produced user stories in Azure DevOps • Developed and maintained detailed BPMN process maps to document the customer journey end-to-end. • Worked closely with the Package App Product Owner as primary collaborator.

•Dual-track BA role supporting both ongoing requirements maintenance (bug-fixing) for an existing digital account model and delivery of two major initiatives: • New Account Model expansion — led requirements to incorporate additional Deutsche Bank-owned brands into the New Account Model functionality. • Delivered requirements for a new Pockets product enabling customers to create sub-accounts for targeted savings goals

Led process analysis for customer processes, defining target workflows and coordinating IT solutions between business and technical teams. Organized workshops to specify requirements and contributed to the successful launch of new functionalities.

• business analysis on a project transitioning from SAP OTC to SAP S4 Hana system and implementing Mulesoft middleware • Collaborated with cross-functional teams to deliver tailored solutions in Belgium and Kuala Lumpur.. • Demonstrated technical proficiency, effective communication, problem-solving, and consultancy skills.

Creation of User Stories in an Agile environment Participation in scrum sessions Supporting project implementation Reviewing test cases

Application management Creation of a CMDB Audit point closure Incident management support

Management of Incidents and Requests within defined SLAs Incident escalation Ensuring production stability and communication in a timely and professional manner with management, users and customers Debugging and programming

Creating test cases for a Compliance project Running and documenting test cases

Creation of test cases for a migration project Running and documenting test

Creation of Detailed Software Requirements Development of new documention standards Liaising with Application Owners Working with technical specialists in an Agile environment Participating in Scrum meetings

Managing the development and integration of a new product into the banks portfolio Staff recruitment Project tracking Budget management Reporting Establishing the project infrastructure Liaising with service suppliers

Creation of test cases for a Bank Integration Project Running Tests Regretion testing

Creation of detailed software requirements for SEPA Account Statements project Analysis of existing system

Management of test team, made up of on-shore and off-shore resources Creation of Test Concept Reporting to management Problem Management

Relationship management (both internal and external clients) Management of team resources based in Germany, Russia, Spain and India Budgeting Creation of business requirements and functional specifications Creating technical designs for reports and interfaces from an Oracle Data Warehouse