Harsh Kalyani

Leading a 15+ member cross-functional team in a 7B+ power sector client's digital transformation, deploying AI chatbots and data − driven UX improvements, boosting user engagement by 120K/year. Conducted client workshops to enhance digital touchpoints (SEO, social media), increasing lead generation by 15%. Streamlined ITIL-based service processes, cutting turnaround time by 30%.

Streamlined onboarding for home chefs by designing a user-centric integration framework, resolving 10+ operational bottlenecks (e.g., documentation delays, training gaps), and improving platform adoption by 40% within 2 months. Conducted market research (150+ home chefs) to identify growth opportunities in the bulk orders category. Supported execution of a targeted growth strategy, resulting in a 25% increase in scheduled orders.

Slashed QR deployment costs by 30% through leakage identification and weather-proof redesign. Simultaneously optimised marketing ROI via A/B-tested merchandise (+20% smart speaker adoption).

Transformed trading platforms for 2 Fortune 500 investment banks by leading legacy system migration to AWS, achieving >99% uptime and $5M+ annual cost savings through cloud optimisation. Designed a scalable product roadmap and implemented Power BI dashboard automation, accelerating consulting projects’ velocity by 33%.

Analyzed 300+ client complaints, gathered user requirements, and prioritized backlog implementation, achieving a 50% reduction in first-response time for 50+ critical (P1/P2) issues and enhancing feature adoption. Accelerated product launches by 20% and saved 260+ annual manual hours by streamlining UAT processes (95% defect resolution pre-launch) and automating workflows via DevOps CI/CD and Excel macros.