Harshad Karmarkar

Acted as Scrum Master for Agile teams from 2022 onward, facilitating Scrum sprints and coordinating cross-functional teams of up to 10 members. Coordinated with 20 subject matter experts (SMEs) to develop 70+ standard operating procedures (SOPs) for product implementation, support, and IT help desk teams. Collaborated with a team of 5 writers to migrate legacy documentation to an online documentation portal, expanding accessibility and document management.

Created and maintained comprehensive API documentation, including endpoints, request/response structures, authentication methods, and error handling details. Documented machine learning-driven analytics features, including model workflows, input requirements, output interpretation, and operational limitations. Designed, implemented, and maintained an online help platform, increasing documentation accessibility and selfservice support capabilities.

Partnered with software engineers and product managers to create and maintain accurate, user-friendly technical documentation. Managed document revisions using the organization's internal version control system, ensuring version accuracy, document traceability, and controlled releases. Reviewed, updated, and maintained documentation to ensure consistency, formatting accuracy, and timely delivery.

Managed data processing workflows for proprietary software products, ensuring high accuracy and timely delivery of project outputs. Led a five-member team to deliver project objectives on time. Delivered customer support and software training, enhancing users’ product knowledge and driving adoption.