Haruna Kono

• Managed scheduling, lesson tracking, and progress monitoring for 700+ students, ensuring consistent delivery and reducing scheduling errors, improving operational efficiency and preventing time loss from missed or mismanaged sessions • Developed personalised learning plans based on individual performance data, achieving a 95%+ student satisfaction rate, increasing customer retention and reducing churn-related revenue loss • Analysed student performance and delivered targeted feedback, enabling 80%+ of stu

• Delivered high-accuracy transcripts within strict 24-hour deadlines, maintaining near-zero error rates, ensuring compliance with legal standards and avoiding costly rework or client disputes • Developed an internal formatting tool to automate transcript processing, reducing manual workload and turnaround time, increasing team productivity and freeing up capacity for higher-value tasks • Managed end-to-end document workflows including editing, synchronisation, and quality checks, ensuring consistent and re

• Managed front-of-house operations for 100+ daily customers, maintaining a 95%+ satisfaction rate, enhancing customer retention and brand reputation • Optimised table allocation and reservations, reducing wait times by 20%, improving operational flow and increasing service capacity • Resolved customer inquiries in real time, minimising complaints and service disruptions, ensuring consistent service quality during peak hours

• Managed daily operational workflows and administrative processes, improving overall efficiency by 50%, reducing delays and enabling smoother business operations • Maintained GDPR-compliant records for 200+ clients annually, ensuring 100% data accuracy, minimising legal and compliance risks • Processed £10,000+ in monthly financial records with full accuracy, eliminating reporting errors, protecting financial integrity and preventing costly discrepancies • Coordinated maintenance and vendor operations, red

• Established partnerships with 10+ Japanese travel agencies, generating 3 new business opportunities, supporting international expansion and revenue growth • Prepared detailed travel itineraries for 30+ clients, improving customer satisfaction and service quality, enhancing the company’s competitive offering • Managed £3,000+ expense calculations with full accuracy, preventing financial discrepancies, ensuring reliable financial operations • Translated 50+ pages of business documents (JP–EN), enabling smoo

• Maintained a Salesforce database of 1,000+ client records, ensuring high data accuracy and accessibility, supporting effective client relationship management and decision-making • Coordinated 20+ monthly reports and interdepartmental meetings, improving communication and workflow alignment, enhancing operational efficiency across teams • Managed multi-channel client inquiries (email, phone, Zoom), ensuring timely and consistent responses, improving client experience and retention • Developed and executed

• Developed content strategies for social media platforms (22k+ audience), increasing engagement by 40%, strengthening brand visibility and audience interaction • Created and managed digital content, ensuring consistent messaging and audience engagement, enhancing institutional communication effectiveness

• Managed daily operations for 2,000+ visitors, ensuring smooth service delivery, supporting high-volume operational efficiency • Implemented safety protocols and training, reducing incidents by 40%, minimising risk and improving compliance • Handled customer issues and refunds, achieving a 98%+ resolution rate, maintaining customer satisfaction and brand trust

• Supervised a team of 100+ graders, improving grading consistency by 20%, ensuring quality control and standardisation • Optimised grading workflows, increasing processing speed by 20%, reducing turnaround time and operational bottlenecks • Identified and resolved grading discrepancies, reducing errors by 15%, improving accuracy and reliability of outputs

- Member of SOAS Taiwan Society - Wrote a dissertation about how terminologies refer to transgender are understood differently in Japanese and English and how those words shape transgender identity/body politics, analysing oral interview data of 15 participants.