Elif Benli

• Created internal usage guidelines to improve cross-functional teams’ interaction with subscription dashboards, enhancing data-informed decision-making. • Assessed the usability of dashboards developed by the revenue team and provided actionable feedback, contributing to iterative product improvements. • Collaborated with the Customer Experience team to align on user pain points and streamline responses to subscription-related issues. • Synthesized user feedback and subscription data into reports, translat

• Interpreted user questions and delivered clear, user-friendly solutions and examples, enhancing customer satisfaction and product understanding. • Provided Tier I and II technical support, directly contributing to user retention through responsive and effective problem resolution. • Conducted in-depth troubleshooting and root cause analysis to identify product issues, translating findings into actionable insights. • Collaborated closely with the Engineering team to detect, document, and resolve bugs preem

• Translated and localized technical and legal documentation, facilitating clear communication across stakeholders and international teams. • Proofread critical materials to ensure error-free and user-friendly content, supporting consistent product messaging and compliance.

• Promoted to Office Manager in recognition of high performance and leadership potential. • Oversaw daily office operations, including team coordination, workflow management, and performance monitoring. • Acted as the escalation point for customer and partner issues, ensuring swift and effective resolution. • Streamlined internal processes to improve customer service quality and operational efficiency. • Supported strategic decisions by bridging communication between departments and maintaining strong partn

• Delivered end-to-end customer support by organizing and optimizing complete travel experiences, including flights, accommodations, and shuttle transfers, tailored to client needs. • Acted as the main point of contact for clients, ensuring timely communication, satisfaction, and resolution of travel-related issues. • Maintained close relationships with incoming agencies to ensure accurate product placement and high-quality service delivery. • Managed B2B hotel portfolios and maintained websites for interna