Hassan Akhavanpour

Currently working at Teleperformance as a Trust and Safety Customer Expert, where I support digital platform users to helping maintain a safe and respectful them online.

Led the development and enhancement of an ISO/IEC 27001-compliant IT security framework, including policies and risk analyses with Nessus/Nmap. Oversaw ISMS implementation and certification, built a cross-functional governance team, supported secure AWS IAM architectures, coordinated CIP initiatives with leadership, managed audits end-to-end, and drove awareness programs to foster a strong security culture.

Managed SOC operations focused on real-time monitoring, threat detection, and incident response across IT/OT environments. Analyzed security events, escalated incidents, and coordinated countermeasures. Conducted ISO 27001-compliant assessments, third-party risk reviews, and supported ISMS enhancements. Developed awareness programs and maintained documentation for audits, policies, and regulatory compliance.

Planned, configured, and deployed firewalls and IDPS to reduce cyber threats. Conducted security audits using CIS Benchmarks, developed and implemented network security policies, and created documentation including diagrams and manuals. Collaborated with teams to define IT/OT security requirements, supported BC/DR planning per ISO 22301, and trained staff on security tools and practices.

Gained strong analytical skills in data mining, machine learning, and statistical modeling. Learned to apply Python, R, and SQL for data analysis and visualization. Explored big data technologies, predictive analytics, and real-world applications in business intelligence. Developed a data-driven mindset and the ability to translate complex datasets into actionable insights for strategic decision-making.