Heba Khayat

 Maintain and expand the company's capabilities relating to pre and after sales service to ensure the highest levels of customer satisfaction.  Assure all callers receive service, which is prompt, friendly, courteous and helpful.  Customer complaint handling , Arrange Booking for pickup ,Transfer Calls & Make follow up calls  Tracing shipment. Open and provide information & To open a trace dependant upon the information in the system, e.g. missing scan date  Supply correct & precise information