Heïda BEN AISSA

French-speaking-area sales & key account support from start-ups to manufacturing sites Serve as the link of communication between customers and a cross-functional team Complaint management (follow-up of deviations with quality assurance) Regular reports of progress and forecasts Acquire a thorough understanding of key customer needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectives with a high standard of customer service

Develop project milestones and deliverables for key accounts (Nestlé Cereals, Nespresso, Kraft Lu, Ferrero) on the distributor sample group Client relation management (requests regarding samples, production processes, methodological approaches, new product detections, data management and follow up of the quality with controls and validations of the information delivered, respect of delivery times) Requests analysis, feasibility and time frame studies

Organization and follow-up of promotion campaigns & marketing plan Management and maintenance of a website (add content and increase traffic) Creation of a video for a pilot project aimed at pharmacists Meeting setup with work physicians Involvement in product training given to representatives Collaboration with a cross-functional team (medical, regulatory, market research services) and contractors located in France and India (market research agencies, advertising)