Heinz-Dirk Neiter

Develop customer relationships, develop solutions, main contact for customers, upselling and capacity sales, coordination of the technical teams, leading customer escalations, monitor customer contracts, onboarding CA Technologies Mainframe Portfolio, CA Technologies Enterprise Portfolio, Broadcom Security Portfolio

Error analysis, problem solving and documentation, global support, contribution to software development, customer contact, handling customer escalations, create and provide product trainings, organize and lead team internal projects, deputize People and Technical Management, (communication and documentation mainly in English) API Security; Network Monitoring; Development Tools

Error analysis, problem solving, support, contribution to software development, customer contact, software installations at customers’ premises

Application development, conception, error analysis, prepare installation of new software (develop manuals and training material), user support and training, Project Consultant for specialist departments

Application development, conception, error analysis, prepare installation of new software (develop manuals and training material), user support and training, Project Consultant for specialist departments

Network administration, support, project collaboration, test and selection of new software, user training, guide and support user workshops, application development

Monitoring and operating of the IBM Host, managing and monitoring of the batch application