Heinz Winkel

 Leading the Supply/Demand Matching activities for PPS Printing SC Operations as part of the PPS SC Operations Organization EMEA  Responsible for Regional Planning & Order Fulfillment for the LaserJet and Inkjet Productlines in EMEA, Hardware and Supplies  Sales and Operations planning  Regional SC Cost Management  Regional Owned Inventory Management  NPI/EOL Management  Maximization of Business results in a constraint Environment (Cost, Inventory, Leadtime)

 Leading the Supply/Demand Matching activities for LaserJet Enterprise Solutions (LES) as part of the IPG SC Operations Organization EMEA  Responsible for Regional Planning & Order Fulfillment for LES Hardware and LES Supplies  Regional SC Cost Management  Regional Owned Inventory Management  NPI/EOL Management  Sales & Operations Planning

 Defining global, long term strategy and direction (w/ GBU + region inputs) to achieve CSAT (Customer Satisfaction) leadership at an affordable cost for all assisted channels (Call, email, chat)  Owning overall goal setting and aggregated delivery performance for assisted Consumer support  Strategic management of global partners, Approved Vendor List ownership

 Leading the regional Support Architecture and Change Team in Consumer Support Operations, a group of business process architects, project & program managers  Strategic planning for Consumer Support EMEA, Leading the Program Management Office  Business Process design, development and implementation for x-functional project/programs  Key Interface management to global IT for development program resources

 Functional leadership of Supplies Supply Chain Operation EMEA  Accountable for the Planning, Distribution & engineering activities and related metrics to assure operational excellence  Strategic development of the department  Hosting function: Product Completion Center Management, 5 Distribution Service Providers in 3 countries serving the EMEA market  Driving the development of the distribution network strategy for SC Ops EMEA

 Leading the materials department for Commercial printers in EMEA  Department of 40 employees (managers, engineers, tactical & strategic procurement)  Accountable for tactical and strategic procurement of postponement and localization materials

 Distribution & Manufacturing champion in the interface between Regional Supply Chain, Marketing and Global business units  Focus on Large Format and Color LaserJet products  Accountable for development of postponement and distribution strategies  Escalation point for SC topics

 Management of the distribution service providers at CPDE  Network of 6 DSPs, total outsourced HC of 3000  DSP group located in Germany and Netherlands  Accountable for DSP operational performance, process design, inventory integrity, audit results, capacity planning, quality & service control, ongoing improvement and strategic development of the DSPs

 Technical Marketing & Sales of printed circuit board products in the US market  Product marketing and customer consulting for high technology Printed Circuit Boards  Trusted advisor for HP internal divisions and external strategic customers

 Leading the tooling/NPI department, (5engineers, 10 technicians)  Accountable for prototyping TAT, financial performance, customer satisfaction, organizational effectiveness  Technology expertise for manufacturing standards and capabilities  Technical consulting for customers

 Leading the electrical test and final inspection section  People management responsibility for 30 operators, 2 technicians  Accountable for Quality, Productivity, TAT, Process development, financials  Customer escalation management in close coordination with QA

 Engineering responsibility for high density prototyping, electrical test and final inspection  Lead engineer for Implementation of ISO 900X  Lead engineer for customer support on product quality topics  Lead engineer for statistical process control, SPC

 Development and implementation of new production technologies into the printed circuit board manufacturing process  Expert level knowledge in statistical process control and design of experiments

Messtechnik, Statistik, Lasertechnik, Vakuum und Kryotechnik, Kernphysik, Fluiddynamik