Hem Raj Singh

- Successfully launched Dish's Project Genesis (USA's first cloud-native smart 5G network) mobile app and website in 120 cities. - Working on launching Boost Infinite network's app that leverages three 5G networks and Web 3.0 dynamics. - Leading and executing the design process from start to finish, including the delivery of competitive analysis, user journey maps, scenarios, wireframes and interactive prototypes.

— Worked on Boost mobile marketing campaigns and made Web and Mobile designs for increasing conversion, retention and for A/B testing. — Revamped the "Wave Financial" website to increase the activation by 22%. — Worked on creating user flows, wireframes, UI designs and prototypes to hand off to engineering and also present them to stakeholders.

— Increased the ROI of the Rocket food delivery app by 152% through implementing cohort analysis and segmentation of users. — Helping clients develop business skills and knowledge through business strategy and user experience. — Facilitating and leading workshops, presentations, and walkthrough sessions as required to explore business requirements for different clients.

— Executed a series of design experiments which improved the retention rate by 9.46% and also increased the acquisition rate by 38%. — Improved the customer experience of the Fintech platform which led to the growth of 100.45% in the year 2020 through continuous experiments with varied offerings.

— Delivered complete redesign of the ICICI bank website and app which led to an increase in market capitalization by 8.97% and revenue by $ 55.03 billion. — Created a language learning app that received more than 50,000 downloads.

Improved the flow for registering complaints on the commission's website which resulted in 40% faster processing of complaints.

Designed and developed a wayfinding and navigation system specifically for semi-rural Indian users that fetched the best navigation app award of 2018.

— Designed a new website and app for the university. — Collected and analyzed user behaviour through field visits, use cases, personas, surveys, and A/B testing.