Henning Chomse
Bis 2023, Head of Customer Success, Finmatics GmbH
Wien, Österreich
Werdegang
Berufserfahrung von Henning Chomse
-Dev. and growing of the CSM-Team, from 2 to more than 15 CSMs -Ongoing monitoring of the current team/company performance -Independent introduction of new processes and optimization of current processes -Close collaboration with the Product-Team to create more customer value and reduce Churn -Cross-team collaboration with Engineering, Marketing&ACE -Implemenent of a Partner Success, TPM and 1st LvL Support Structure and processes within this dep. -Resp. of setting and reaching OKR‘s for several departments
1 Jahr und 2 Monate, Jan. 2021 - Feb. 2022
Head of Revenue Management and Customer Success
RateBoard GmbH
- Management, coordination and inspiration of a 5-person customer success team (partly remote) - Ongoing monitoring of the current team performance - Independent introduction of new processes and optimization of ongoing processes - Implementation of consultations and discussions about the current development of the account - Ensuring a high level of customer satisfaction and product acceptance - Cross-team collaboration with IT, Marketing & Sales and Product Development
- Radisson Blu Scandinavia Hotel Düsseldorf, Germany (314 rooms) - Radisson Blu Media Harbour Hotel Düsseldorf, Germany (135 rooms) - Radisson Blu Sobieski Warsaw, Poland (452 rooms) - Radisson Blu Hotel Hannover (250 rooms; until 08/2019)
7 Monate, Aug. 2017 - Feb. 2018
Junior Revenue Manager - Cluster Rhein-Main
Steigenberger Airport Hotel Frankfurt
- Airport Hotel with 564 hotel as well as 40 meeting rooms
9 Monate, Nov. 2016 - Juli 2017
Junior Expert Revenue Management Business Hotels
Deutsche Hospitality - Frankfurt am Main
8 Monate, März 2016 - Okt. 2016
Reservations Agent
Steigenberger Hotel Am Kanzleramt - Berlin
7 Monate, Juni 2015 - Dez. 2015
Trainee Revenue Management
NH Hotels Deutschland - Berlin
1 Jahr, Apr. 2014 - März 2015
Suite Concierge / Assistant Front Office Manager
Castle Hotel & Spa Tarrytown, New York
8 Monate, Juli 2013 - Feb. 2014
Reservations-, Front Office- und Quality Management Agent
Palais Coburg Residenz GmbH - Wien
Ausbildung von Henning Chomse
11 Monate, Sep. 2012 - Juli 2013
Palais Coburg Hotel Residenz GmbH - Wien
2 Jahre, Sep. 2010 - Aug. 2012
Le Meridien Wien
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen
Spanisch
Grundlagen