Henning Chomse

-Dev. and growing of the CSM-Team, from 2 to more than 15 CSMs -Ongoing monitoring of the current team/company performance -Independent introduction of new processes and optimization of current processes -Close collaboration with the Product-Team to create more customer value and reduce Churn -Cross-team collaboration with Engineering, Marketing&ACE -Implemenent of a Partner Success, TPM and 1st LvL Support Structure and processes within this dep. -Resp. of setting and reaching OKR‘s for several departments

- Management, coordination and inspiration of a 5-person customer success team (partly remote) - Ongoing monitoring of the current team performance - Independent introduction of new processes and optimization of ongoing processes - Implementation of consultations and discussions about the current development of the account - Ensuring a high level of customer satisfaction and product acceptance - Cross-team collaboration with IT, Marketing & Sales and Product Development

- Radisson Blu Scandinavia Hotel Düsseldorf, Germany (314 rooms) - Radisson Blu Media Harbour Hotel Düsseldorf, Germany (135 rooms) - Radisson Blu Sobieski Warsaw, Poland (452 rooms) - Radisson Blu Hotel Hannover (250 rooms; until 08/2019)

- Airport Hotel with 564 hotel as well as 40 meeting rooms