Holger Gorek

Strategic planning and sales monitoring, decision making Hiring new staff, employee motivation, training of new employees Office management, buying and logistics of orders, selling Management of grooming department, grooming together with other members of staff Serving customers in a friendly and polite manner, focusing on customer satisfaction.

Business management for Worldwide sales contacts

High value customer acquirement by primary contact and customer service to assigned customers with highest professional standards. Building relationships with key decision makers . Discharging responsibility in customer satisfaction during inbound and outbound calls. Developing advertisement by email, creation of offers, agreements of further affairs. Ensure that customer issues are dealt with in an efficient manner. Acting jointly with the German CRM-Team during work, meetings and training session.

Contacting existing customers through outbound calls in order to maintain relationships and assist in further orders. Promotional activities by email, fax and direct calls. Responsibility for electronic elaboration of customer-orders. Due to excellent results and capabilities progressed after 6 weeks to CRM department.

Developing and conduction of sales contracts Direct customer support for orders and delivery service Responsible for creating and placing of advertisements in German magazines Use of different computer programs

Tailored courses for every requirement as well as standard course for foreigners Management of course inscriptions, frequencies, certification Overseeing individual requirements / expectations, support with meaningful remarks

Dealing with all aspects of customer care Development of responsibilities and personal skills in interpersonal cooperation in team working Detection of customers latent needs Conflict management, problem finding, problem solving

General cashier duties Dealing with customers in a courteous and lissom way Very adaptable to different situations

General clerk duties Cheerful, pleasant way to communicate with clients Rigorously efficient worker