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Horst Dilk

Angestellt, IT Manager, Teamleader Managed Services, Bechtle
Alsdorf, Deutschland

Fähigkeiten und Kenntnisse

Lösung
Engineering
Verantwortungsbewusstsein
Projektmanagement
Kommunikationsfähigkeit
Teamfähigkeit
Leadership
Strategische Planung
IT-Projektmanagement
IT Service Management
Performance Management
Agiles Projektmanagement
Kostenmanagement
Risikomanagement / Risikocontrolling
Business Process Management
Business Continuity Management
Root Cause Analysis
Teamentwicklung
Agile Softwareentwicklung
Testmanagement
KPI-Entwicklung
Change Management
Coaching
KANBAN
Scrum Master
Personalführung
Organisationstalent
strategisch
Führungserfahrung
Selbstständigkeit
Zuverlässigkeit
Fachkompetenz
Reisebereitschaft
Kundenorientierung
Interkulturelle Kompetenz
Auslandserfahrung
Technisches Verständnis
Soziale Kompetenz
Unternehmerisches Denken
Problemlösungskompetenz
Service Management

Werdegang

Berufserfahrung von Horst Dilk

  • Bis heute 2 Jahre und 6 Monate, seit Jan. 2023

    IT Manager, Teamleader Managed Services

    Bechtle

    Teamleiter Managed Services

  • 7 Jahre und 11 Monate, Feb. 2015 - Dez. 2022

    Managing Director

    KHS Know-How Systems GmbH

  • 3 Jahre und 4 Monate, Okt. 2011 - Jan. 2015

    Site Manager / Head of IT & Test Env. Engineering-Operations, Nanjing - China

    Ericsson-China, Nanjing

    As "Head of IT & Test Env. Service Delivery Engineering Nanjing - China" and budget responsible line manager I'm leading a department consisting out of an Asset Management team, an Installation team, a team of ICT- engineers and one Delivery Manager. Here I'm taking care of People Management, Performance Management, Change Management, Recruitment. Responsible for more then700m2 test plant area in China-Nanjing, covering the areas: Lab-Planning, Installation, Operation and Maintenance, Troubleshooting, OH&

  • 1 Jahr und 8 Monate, Feb. 2010 - Sep. 2011

    Service Delivery Manager

    Ericsson Deutschland GmbH

    As Line manager I'm leading a team of Test environement-engineers and here I'm taking care of People Management, Performance Management, Change Management, Recruitment. Responsible for more then1000m2 test plant area in Germany, covering the areas: Installation, Operation and Maintenance, Troubleshooting, OH&S, Facility Management Interface.

  • 6 Monate, Aug. 2009 - Jan. 2010

    Site Manger Test Environment (Short Term Assignment)

    Ericsson China

    - Budget Responsible - Utilization management of staff and test environment resources. - Forward planning of staff (manning plan) and test environment resources. - Fulfillment of goals and KPI’s set by Ericsson China. - Manage and develop the line resource plan (competence and number of people). - Regular communication to all staff in line on Ericsson China Strategy, implementation and Ericsson Test Environment Balance Scorecard status.

  • 1 Jahr und 11 Monate, Sep. 2007 - Juli 2009

    Service Delivery Manager

    Ericsson GmbH

  • 6 Jahre und 7 Monate, Feb. 2001 - Aug. 2007

    Senior Test Environment Engineer

    Ericsson GmbH

    - Drive and perform activities for complex TE solutions. - Perform upgrades, troubleshooting, support and change requests. - Monitor the availability & performance of the MSS Networks. - Perform support activities of a complicated nature on TE Nodes/networks. - Propose, participate and drive local and global improvement initiatives. - Participate actively in knowledge sharing locally and globally. - Act as team leader as a mentor to direct colleagues. - Provided technical support to management.

  • 1998 - 2001

    Manager Second Level Support

    Datus GmbH

    Quality Manager with Line Responsibility.

  • 1993 - 1998

    Production Manager

    Hypercope GmbH

    Production Manager with Line Responsibility.

  • 1992 - 1993

    Certified engineer (staatl. Gepr. Techniker)

    Magma GmbH

    Development and Support of automation systems for the manufacturing systems engineering industry (die castings).

  • 1990 - 1991

    Certified engineer (staatl. Gepr. Techniker)

    FEV

    Development and Support of automation systems for the automotive industry.

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

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