Hossam Essa

Responsible for preparation of monthly business Development and HR reports and presentations . Prepare and present strategies for marketing and brand management activities . Work closely with the technical and development departments to integrate marketing perspective at master plan phase .

Handling customers' accounts including renewals, reinstatement, reconnections, cancellations, collections, positive movements, and retaining customers. • Working on projects to create more productivity . • Communicating with dealers and sister companies . • Making sure personal, department, and company targets are achieved. • Training new contact center agents on providing excellent customer service. • Providing (customer satisfaction). • Assisting Customer Service Dept. when needed.