Hrushikesh Dandekar

Key Client Management ,Responsible for maintaining good relationships with clients and improving the company's services to keep them satisfied, Identifying and signing up new clients and partners, Competitor Analysis, competitor activities, accounts history, emerging trends. Research accounting issues and make appropriate corrections or adjustments

Key Client Management ,Responsible for maintaining good relationships with clients and improving the company's services to keep them satisfied, Responsible for managing up to 200 accounts, Responsible for managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.

Key Client Management, Responsible for maintaining good relationships with clients and improving the company's services to keep them satisfied. Being accountable for service reporting to Business Partners and IT engagement manager, based on KPIs defined in the service level agreements, managing accordingly support teams and vendors

Led cross functional teams through successful product release launches, Research accounting issues and make appropriate corrections or adjustments,Managed product requirements and worked in an agile environment as a product owner. Collaborated with Sales and Marketing teams, SME on infrastructure project proposals. Work directly with customers to make sure they feel valued and guarantee their satisfaction. Oversaw technical assignments, scheduling, escalation, customer satisfaction, and quality performance

Increased/maintained system and application performance through close working relationship with the systems department. Oversaw technical assignments, scheduling, escalation, customer satisfaction, and quality performance. Handle inbound calls and provide callers with product and service information, product features and benefits ,Worked with analysts handling end to end support process.