Huong Nguyen

• Managed SAP Analytics Cloud tenant authorization for pre-sales and sandbox demos, ensuring secure access and optimized demo environments • Partnered with COO executives on cost reporting for SAP HANA product categories for strategic decision-making, optimizing processes through AI vibe-coding • Developed SAC KPI dashboard for SAP BDC product feedback analysis, streamlining performance monitoring and product improvement processes

• Managed SAP enhancement projects end-to-end through user requirements, data mapping, and UAT. • Optimized incident resolution across 9 markets and across SAP SD/MM/FI modules, focusing on O2C and P2P workflows under strict SLAs • Enhanced data governance by managing user/vendor/customer/organization unit masters weekly, achieving data integrity and streamlining operations • Led ad-hoc leadership to clarify user requirements, align development strategies and expedite problem resolution

• Streamlined master data migration to Oracle Cloud, coordinating migration of 300+ product records while assisting MDM team to resolve critical system issues • Enhanced user adoption and system proficiency by developing 2 comprehensive training manuals and conducting user training sessions over 6 months, improving end-user competency in data migration processes and tools

• Facilitated cross-cultural SAP CPM project communication by translating technical documents and providing hourly technical interpretation sessions between SAP developers, consultants, and key users of diverse nationalities, ensuring seamless project collaboration and knowledge transfer

• Oversee CRM database operations, establishing data entry standards and maintaining accuracy for organizational analytics. • Analyzed business workflows to streamline client onboarding, contract administration, and operational tracking.

- University of Languages and International Studies - Faculty of Japanese Language & Culture - Major: Translation and Interpretation - GPA: 3.69 (TOP 3 of the faculty)