ILYAS ZORGUI

Founder and Managing Director of a transport and logistics company specializing in express and last-mile logistics. Key Responsibilities • Strategic and operational leadership • Transport operations management • Team leadership and employee development • KPI and performance management • Process optimization and continuous improvement (KVP) • Budget and cost control • Recruitment and onboarding • Customer relationship management • Fleet management • Operational quality and compliance Key Achievem

Founder & Transport Operations Manager Founded and managed an independent transport business specializing in express distribution and last-mile logistics. Responsible for transport operations, customer service, route planning, team coordination and operational performance.

Worked as Delivery Driver and Team Leader within DHL Express operations. • Coordinated daily transport tours and driver support. • Assisted with operational planning and last-minute route adjustments. • Supported new driver onboarding and daily operational guidance. • Ensured service quality, punctuality and operational efficiency. • Worked closely with operations management to maintain high performance standards.

Coordinated transport operations across multiple sites, supporting daily logistics activities and supervising Team Leaders. • Coordinated daily transport operations. • Supervised Team Leaders across DHL Express and FedEx operations. • Managed route planning and operational support. • Monitored service quality, productivity and operational performance. • Coordinated communication between drivers, Team Leaders and management.

Business and Managerial Economics Relevant areas of study: • Business Management • Logistics & Transport Operations • Team Leadership • Operations Planning • Process Management • Organizational Development