Ilia Vorobev

- L3/L4 technical escalations for CPU/GPU products serving global customer base - Knowledge transfer from R&D to Contact Center agents through technical training programs - Systematic feedback collection and analysis from customer support cases to improve product quality - Business process optimization and external technical content publishing - Cross-functional collaboration with Business Units to enhance customer support effectiveness

- Managed master-data operations in ERP system (Infor) with continuous communication across European colleagues - Maintained critical data synchronization processes between European and Russian manufacturing plants - Developed and maintained software automation solutions (RPA) using UiPath platform - Ensured data integrity and process efficiency across international operations

- Managed comprehensive IT infrastructure including servers (HP DL380), SAN storage (HP P2000), networking equipment - Administered virtualization environment (VMware vSphere) with Windows Server and Linux systems - Provided ERP system support and user training for manufacturing operations - Maintained enterprise services: Active Directory, file servers, backup systems (Symantec Backup Exec) - Managed telecommunications infrastructure including Cisco IP telephony and security systems

- Provided technical support for 400-500 users across distributed environments - Performed remote diagnostics and problem resolution across wide geographic areas in Russia - Managed server operations, network infrastructure, and hardware troubleshooting - Selected and procured IT equipment based on technical requirements and budget constraints