Imanka Amarakoon
Skills
Timeline
Professional experience for Imanka Amarakoon
- Current 6 years and 7 months, since Jul 2019
Senior Systems Engineer
IFS
• Working as a shift leader to make sure that the operations are running smoothly and conducting standup meetings • Mediating and coordinating with other internal teams to handle the escalated issues reported by End Users • Handling L1 and L2 incidents (DocuSign, Citrix, VMware, Office 365, Azure) in IFS Global IT Support Center within the SLA agreements and as per the ITIL best practices • Provide L1 and L2 support for IFS ERP (On-prem & Cloud) application for internal employees
- 7 months, Jan 2019 - Jul 2019
IT Support Specialist
Eureka Technology Partners
• Managed and maintained Windows Servers (Server Patching, OS Uplifting, Package Installations & Troubleshooting server issues) • Supported more than 1000+ internal employees with PC-related, Server-related, and Application-specific issues. • Maintained the assets management system for PCs, Mobile, and Scanning devices. • As a site responsible person, ensured that all the IT-related infrastructure are running smoothly without having any effect on the production lines
Educational background for Imanka Amarakoon
- 2 years and 1 month, Sep 2020 - Sep 2022
MBA in Management & Entrepreneurship
IPAC
Strategic Management Corporate Management Digital Media Management Finance International Marketing Commercial Studies Development Management Leadership Management Entrepreneurship and Management Human Resource Management Economic Intelligence
- 2 years and 1 month, Jan 2018 - Jan 2020
BSc (Hons), Computer Systems and Networking
University of Greenwich
- Network Security - Network Design and Implementation - Web Application Development - Introduction to Smart Systems - Core Network Technology - Core Enterprise Server Management and Security
Languages
English
First language
sinhala
Fluent
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