Imanka Amarakoon

• Working as a shift leader to make sure that the operations are running smoothly and conducting standup meetings • Mediating and coordinating with other internal teams to handle the escalated issues reported by End Users • Handling L1 and L2 incidents (DocuSign, Citrix, VMware, Office 365, Azure) in IFS Global IT Support Center within the SLA agreements and as per the ITIL best practices • Provide L1 and L2 support for IFS ERP (On-prem & Cloud) application for internal employees

• Managed and maintained Windows Servers (Server Patching, OS Uplifting, Package Installations & Troubleshooting server issues) • Supported more than 1000+ internal employees with PC-related, Server-related, and Application-specific issues. • Maintained the assets management system for PCs, Mobile, and Scanning devices. • As a site responsible person, ensured that all the IT-related infrastructure are running smoothly without having any effect on the production lines

Strategic Management Corporate Management Digital Media Management Finance International Marketing Commercial Studies Development Management Leadership Management Entrepreneurship and Management Human Resource Management Economic Intelligence

- Network Security - Network Design and Implementation - Web Application Development - Introduction to Smart Systems - Core Network Technology - Core Enterprise Server Management and Security