Ines Hillebrandt

Berufserfahrung von Ines Hillebrandt

• Bis heute 10 Jahre und 10 Monate, seit Sep. 2013

  Associate Manager Training

  Sutherland Global Services

  • Supervise the work of the trainers and ensure the quality of the training process • Responsible for overall performance of the training team • Perform training need analysis with the QA team and conduct training based on the findings • Conduct new hire foundation training and induction • Conduct assessments and provide scores and feedback • Monitor calls/chats/emails and use the findings to regularly enhance the training modules

• 1 Jahr und 1 Monat, Aug. 2012 - Aug. 2013

  Customer Service Associate

  buch.de internetstores AG

  technical support for thalia.de/at and buch.de eReading customers

• 7 Monate, Jan. 2012 - Juli 2012

  Recruitment Assistant

  ZAG Personaldienste

  Human resources, business management, acquisition of new customers

• 5 Jahre, Okt. 2006 - Sep. 2011

  Projektmitarbeiter

  arvato services

  Pflege von Wissensdatenbanken, Auswertungen von Qualitätszahlen, allgemeine Auswertungen, Trainings, Trainingsplanung, Coachingplanung