Alain Quackelbeen

At Genyal, my focus is on turning ideas into sustainable growth by staying close to our customers and our mission. I listen carefully to customer feedback, continuously improve our products, support and empower our team, build strategic partnerships, monitor business growth and financial performance, strengthen the Genyal brand, and balance today's execution with a clear long-term vision. Building a company is not about doing everything—it's about consistently doing the right things.

Served as the primary liaison between the customer, the Dutch Custodial Institutions Agency (DJI), and internal product owners and development teams, ensuring tender requirements were clearly translated into actionable deliverables and successfully implemented throughout the project lifecycle. Developed comprehensive end-user documentation to support software deployment and user adoption, designed engaging e-learning programs with structured learning paths and targeted training materials, and delivered on-s

As Product Manager, I drive the development and successful implementation of communication software for correctional facilities. My role combines product development with customer enablement by creating immersive e-learning solutions, comprehensive user documentation, and training materials that support successful adoption. I collaborate closely with stakeholders to translate operational needs into product improvements while delivering on-site end-user training and internal employee training. This hybrid ro

Managed the full product lifecycle for both existing and new software solutions, applying Agile and Scrum methodologies to deliver customer-centric products. Translated the company's strategic vision into actionable product initiatives, maintaining a prioritized roadmap that aligned business objectives with customer needs. Worked closely with cross-functional teams to gather, analyze, and prioritize requirements, ensuring the timely delivery of high-impact features. Created technical documentation, user gui

Managing product lifecycle aligned with company vision and strategy. Proposing and designing product improvements based on the backlog. Coordination of product feature development with various teams using Scrum/Agile methods. Utilizing Confluence and Jira.

Provided on-site installation, configuration, maintenance, and technical support for POS systems, payment terminals, network infrastructure, servers, and electronic scales across a wide range of customer locations. Managed large-scale data migrations between infrastructure environments, ensuring data integrity, business continuity, and minimal operational disruption. As a field engineer operating throughout the Benelux, delivered hands-on technical solutions in diverse customer environments while maintainin

Performed building inspections and condition assessments in accordance with the NEN 2767 standard, delivering objective evaluations to support effective asset management. Conducted detailed building inventories and translated inspection findings into comprehensive reports, including maintenance strategies, repair planning, and cost estimates to support long-term investment decisions. In addition, carried out energy audits to identify opportunities for improved energy efficiency, reduced operational costs, a

Played a key role in strengthening quality and operational excellence by implementing and continuously improving quality control processes across manufacturing operations. Led structured problem-solving initiatives, performing root cause analyses and driving corrective and preventive actions that reduced recurring issues and enhanced product quality. Conducted complex quality assurance inspections, managed incoming supplier quality processes, and ensured compliance with stringent quality standards throughou

Drive and support the building and the correct execution of the quality control plan. Assist in complex checks and perform quality assurance checks at the production sites. Manage the supplier quality from the incoming reception to the manufacturing line. Collect & analyze data, report on quality indicators. Act as the internal prevention advisor, be the main point of contact.

Managing operational training for the organization globally. Maintaining training, documentation and technical content. Providing worldwide training to customers and distributors.

Led global training operations, overseeing the planning, coordination, and continuous improvement of technical training programs to support customers, partners, and internal teams worldwide. Designed and maintained comprehensive training curricula, user documentation, and educational resources that accelerated product adoption and enhanced customer success. Delivered instructor-led training sessions across international markets, both on-site and virtually, for customers, dealers, distributors, and colleague

Supported a global customer base by providing technical expertise for UAV/UAS platforms and software used in mapping, surveying, and geospatial data acquisition. Planned, coordinated, and delivered instructor-led training programs worldwide, enabling customers to confidently operate drone technology and maximize the value of associated software solutions. Created technical documentation, training materials, and customer-facing presentations, while partnering with Sales to deliver product demonstrations and

Supported customers worldwide in the successful deployment and operation of fixed-wing UAV/UAS platforms for mapping, surveying, and geospatial data collection. Contributed to product quality by performing hardware testing and validation, evaluating system performance, and supporting continuous product improvements. Executed international mapping and surveying missions, managing the complete workflow from flight planning and data acquisition to post-processing, producing high-quality Digital Surface Models

Managing integration projects for automating patient data and files. Supporting customers on the use of the applications. Consulting on data structuring for automated patient files.

Providing IT services to African embassies. Supporting and maintaining network systems. Installation of VoIP systems to improve communication.

Managed the organization's IT infrastructure and network environment, ensuring reliable, secure, and efficient IT services for approximately 80 users. Oversaw infrastructure projects, system upgrades, vendor relationships, and IT budget planning to support business growth and operational excellence. Between 2002 and 2007, led the organization's digital transformation, planning and implementing new technologies that modernized business processes, improved operational efficiency, and enhanced service delivery

Managed the global implementation and deployment of voicemail and call accounting solutions for hospitality customers, delivering successful projects at hotel sites around the world. Led the planning, installation, configuration, upgrade, and ongoing support of software applications and telecommunication systems, ensuring smooth implementations and high customer satisfaction. Acted as a trusted technical advisor throughout the pre-sales and post-sales lifecycle, helping customers design, deploy, and optimiz

Worked as an Intensive Care Unit (ICU) nurse, delivering high-quality critical care to patients in complex and high-acuity medical environments. Provided continuous patient monitoring, responded rapidly to medical emergencies, and performed life-saving interventions, including cardiopulmonary resuscitation (CPR). Maintained accurate clinical documentation and managed essential administrative responsibilities while ensuring strict compliance with medical protocols, patient safety standards, and multidiscipli

How to create chocolate and process chocolate products. Manufacturing of chocolate with beer

Beer brewing, developing recipes, tasting beer