Innocent OWOBU

• Defining KPI and conceptualizing dashboard designs and frameworks. • Uncovering actionable insights from complex data with Tableau, Power BI and SQL. • Assisting businesses in creating insightful and visually compelling interactive dashboards. • Presentation of reports to stakeholders through clear and non-technical communications.

 Conducted data analysis on clients’ transactions database and came up with data-driven actionable insights for the company that revealed its clients’ performances.  I queried the transaction database and carried out data visualization using BI tools (tableau and Power BI) and generate actionable business insights and reports.  Designed dashboards with Power BI and presented findings that revealed the top-performing clients and business platforms.

 Consistent ROCCO award for tyntec GmbH on excellent customer service due to regularly delighting customers through the prompt resolution of issues  Built a conducive and friendly atmosphere with customers that led to referrals of about 35% of new customers through the existing customers