Innocent OWOBU

I deliver strategic solutions by applying best practices and developing advanced analytics frameworks. I lead stakeholder engagement sessions to align business goals with data-driven outcomes. My work includes designing user journeys, crafting intuitive wireframes, and developing front-end visualizations. I also establish clear guidelines and ensure quality control of the technical and structural setup within the data backend of charts and dashboards, ensuring accuracy, and consistency, and usability.

In this role, I delivered actionable insights by analyzing customer engagement data, platform performance, and operational KPIs. This work uncovered key behavioral trends, flagged underperforming segments, and revealed growth opportunities. The resulting data-driven strategies directly enhanced user experience, increased platform adoption, and drove measurable business improvements.

I combined customer support expertise with data analytics to elevate service delivery and client satisfaction. Using Tableau to monitor key support metrics and feedback, I identified process bottlenecks and introduced strategic improvements that enhanced team efficiency and service quality. By proactively resolving issues and streamlining operations, I helped transform the customer experience into a more responsive, insights-driven function that supported overall business goals.