Innocent OWOBU

Bis 2024, Data Analyst, TWT Group GmbH
Bis 2022, Master Digital Transformation, University of Applied Science and Arts, Dortmund
Dortmund, Germany

Skills

Agile Entwicklung
Customer Experience Management
Beschaffung
Kundenbindung
Datenmodell
Technischer Service
Kundenbeziehung
After Sales Management
Kundenservice
Automatisierung
Customer-Relationship-Management
Verkauf
certified Data Analyst
Customer Service Support
demographics
Kundensegmentierung
Beschwerdemanagement
Kontoführung
Kunde
Inventory Management
Risikoanalyse
Zusatzverkauf
Application Management
Lösung
Risiko
Visualisierung
Datenintegration
Bankwesen
Marketing & Sales
Produktentwicklung
ETL
Finanzinstitute
Social Media
Data Quality
GitHub
workflows
Finanzielle Führung
Marktentwicklung
inquiry
stakeholders
Finanzen
Datenvisualisierung
Datenverkehr
Datenextraktion
Kommunikation
Python
Leistung
Marketing
Datenanalyse
Informatik
Exploratory Data Analysis
Looker
Microsoft Excel
Microsoft Power BI
Business Intelligence
Data visualisation
Agile development methodology
SQL
Database
Tableau
Power Query
Dashboards
Data Modelling
Fehlerfreiheit
Engagement
Effizienz
Begeisterungsfähigkeit
Teamfähigkeit
Zielstrebigkeit
Zuverlässigkeit
Leidenschaft
Entscheidungsfähigkeit
Kommunikationsfähigkeit
innovativ

Timeline

Professional experience for Innocent OWOBU

  • 1 year and 8 months, Feb 2023 - Sep 2024

    Data Analyst

    TWT Group GmbH

    Led stakeholder sessions to align business goals with data-driven outcomes. Analyzed large datasets using Tableau, Power BI, Excel, Looker Studio, SQL, and Python to generate actionable insights that address real business challenges. Designed and automated interactive dashboards and reporting workflows for real-time insights. Defined KPIs, analyzed products and customer metrics, and delivered recommendations. Ensured data quality, consistency, and structured reporting for reliable decision-making.

  • 1 year and 7 months, Feb 2021 - Aug 2022

    Product Data Analyst

    tyntec GmbH

    In this role, I analyzed product performance metrics, customer engagement data and operational KPIs to uncover patterns, identify underperforming platforms and segments, and surface growth opportunities. These insights informed data-driven product decisions that improved product optimization, user experience, increased platform adoption, and supported measurable business outcomes.

  • 1 year and 2 months, Dec 2019 - Jan 2021

    Customer Service Data Analyst

    tyntec GmbH

    I combined customer support expertise with data analytics to elevate service delivery and client satisfaction. Using Tableau to monitor key support metrics and feedback, I identified process bottlenecks and introduced strategic improvements that enhanced team efficiency and service quality. By proactively resolving issues and streamlining operations, I helped transform the customer experience into a more responsive, insights-driven function that supported overall business goals.

  • 3 years and 9 months, Jan 2016 - Sep 2019

    Data Analyst - Account Team

    Stanbic IBTC Bank Plc

Educational background for Innocent OWOBU

  • 2 years and 11 months, Oct 2019 - Aug 2022

    Master Digital Transformation

    University of Applied Science and Arts, Dortmund

  • 5 years and 2 months, Oct 2010 - Nov 2015

    Bachelor in Computer Science

    University of Benin, Nigeria

Languages

  • English

    First language

  • German

    Intermediate

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