
Ioana Angelescu
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Ioana Angelescu
- Bis heute 5 Jahre und 7 Monate, seit Nov. 2019Microsoft Corp.
Support Engineer, Network Quality Services, Global Support
- 3 Jahre und 7 Monate, Apr. 2016 - Okt. 2019
Support Engineer, Global Operations
Awin AG | A Company of Axel Springer SE & Swisscom Ltd.
• Troubleshooting and error elimination in close cooperation with our engineering department • Processing technical problems and questions on 2nd and 3rd level • In-depth analysis within the entire system and maintenance of our software • Support in software testing and product releases • Assisting in the optimization and development of support processes and support tools
• Providing technical support and resolving customer cases for the ad-serving platform, including system configuration, network setup and diagnosis, website integration and day-to-day use of the solutions, both in mobile and web. • Using strong understanding of Web-related standards: HTML, CSS, JS, etc. and querying relational and not-relational databases through the use of SQL language over 600 tickets were attended and solved with a 100% customer satisfaction.
Analyzed processes in the conference management Adapted, optimized and further developed the eTools using PHP Derived requirements and worked independently in eTools (PHP, MySQL) Back-end and front-ed support of the website (WordPress)
- 7 Monate, Okt. 2013 - Apr. 2014
Quality Assurance Bug-Tracking
testhub GmbH
Testing, identifying and submitting Bug Reports
- 2 Jahre und 7 Monate, Okt. 2010 - Apr. 2013
Website Administrator
International Scientific Conference “Mathematics Past and Present”
Increased web page views by 400% year on year, starting from a base of 738 views, increased to 3,743 per year in 2010 through planning, developing, re-designing and re-organizing the website to make it more useful to visitors. Drove further increases in traffic in 2011, increasing traffic by a further 300% (to 12,223 views). Improved visitor engagement in the website through generating traffic. Increased accessibility and usability for the website, translating content into English and French.
Ausbildung von Ioana Angelescu
- 7 Jahre und 9 Monate, Okt. 2004 - Juni 2012
Electric Engineering and Computers
Polytechnic University of Bucharest, Faculty of Engineering in Foreign Languages
All subjects were taught in French.
- 3 Jahre und 10 Monate, Sep. 2000 - Juni 2004
Mathematics and Informatics
“C.A. Rosetti” Theoretical High School
Professional Certificate for competences to operate on a computer grade A (10)
Sprachen
Englisch
Fließend
Französisch
Gut
Deutsch
Gut
Rumänisch
Muttersprache
Italienisch
Grundlagen
Spanisch
Grundlagen
XING Mitglieder mit ähnlichen Profilangaben
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
22 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.