Irène Provost

Angestellt, Customer Care, KARE Design GmbH
München, Deutschland

Fähigkeiten und Kenntnisse

French Language
Customer service
International Business
Complaint management
After Sales Support
Microsoft Word
Customer care
Complaints Processing
Customer Relations
Friendliness
Responsible
Efficiency
Customer orientation

Werdegang

Berufserfahrung von Irène Provost

  • Bis heute 7 Jahre und 6 Monate, seit Mai 2019

    Customer Care

    KARE Design GmbH
  • Bis heute 12 Jahre und 8 Monate, seit März 2014

    Inside Sales

    ABBYY Europe GmbH

    - Establish and retain a good customer relationship - Competent advice/guidance of customers regarding SDKs (Software Development Toolkit) products by phone, email and web meetings - Together with the European team create and conduct upgrade promotions introducing the latest version of available technologies - Identify possibilities for cost reduction during order processing and suggest appropriate solutions

  • 1 Jahr und 11 Monate, Nov. 2011 - Sep. 2013

    Survey Panel Administrator

    IMS Health

    - Recruiting French Physicians according to weekly, monthly and quarterly targets - Interviewing French Physicians about their prescription habits over the phone or via Internet - Following up long term and short term studies, checking the numbers of doctors who reported on the Internet/ reminding them to do it - Answering to the doctor's questions regarding the questionnaire, the payment or any other question - Working as a team, making sure that the targets are reached

  • 6 Monate, Feb. 2011 - Juli 2011

    Purchasing Assistant

    Orange Business Services

    - Processing purchase orders (Word, Excel) according to estimates and contracts - Controlling, validating and archiving invoices - Preparing payment process in relation with the accounting department twice a month - Negotiating and communicating with suppliers, the accounting department and projects managers

  • 1 Jahr und 6 Monate, Juli 2009 - Dez. 2010

    Purchasing Assistant

    Warner Bros. Entertainment

    - Controlling home video supplies stocks levels under the SAP sytem (6.0 version) - Checking forecasts and targets - Analysing estimates and negotiating with suppliers - Processing purchase orders on the SAP system - Following up deliveries - Testing and evaluating prototypes

Ausbildung von Irène Provost

  • 2 Jahre und 3 Monate, Okt. 2005 - Dez. 2007

    International business

    Universite de Marne la Vallee

    International Marketing, export strategies, law, international business regulations, logistics

Sprachen

  • Französisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    C1 (Fließend)

  • Deutsch

    B1-B2 (Gute Kenntnisse)

  • Spanisch

    C1 (Fließend)

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