Irina Shvetskova

• Taking care of creative projects from beginning to end with clear communication on a regular basis on milestones, targets, goals and deadlines • Managing team of designers, copywriter, web developer, SEO and web analyst • Web content management (banners, packshots, other content updates; managing landing pages creation etc) • Planning digital projects from the initial stages through to final delivery • Reviewing project resources and providing an analysis on whether they meet the demands of the project

• Web content management (www.cathaypacific.ru and B2B portal updates, landing pages translation and publications etc.) • Logistical and local coordination assistance and support in the event of emergency and accidents or crisis (aircraft emergency landings in Russia or CIS, etc) • Being a key contact for and cooperation with aviation authorities in Russia, coordination of working documentation approval process with aeronautical authorities, managing various requests on behalf of Head Office • Sales support

• HR management • Administrative management (expatriate duty manager support in day-to-day activities, oral and written translations, etc.; key contact for RU aviation authorities, visa support for cockpit crew and assistance in appearing issues; admin support to local and foreign staff) • IT management (IT incidents handling; coordinating various IT projects; responsible for correct functioning and maintenance of all internal and external systems and products)

• Provision of customer service to the passengers, including VIP clients • Support at ticket desk • Baggage claims follow up, handling baggage loss and damage on arrival • Oral and written translations • Coordinating various issues with London Head office