Karyna Lefanova

Expertise in customer service and sales, with an understanding of the forex market. - Qualify leads and convert them into active clients. (conversion 15-20%) - Onboard clients and determine their needs to offer the best solutions. - Provide consulting and support via calls, and email, and resolve customer inquiries and complaints promptly and efficiently. - Build long-term relationships with clients Work with existing IB partners (CPA & Revenue Share) and search for new partnership opportunities.

Responsible for sourcing, screening, qualifying, conducting interviews and placing candidates for IT and non-IT positions within the USA. - Screen and select resumes for various positions using Job Boards (Monster, CareerBuilder, Dice). - Determine applicant qualifications by phone, analyzing responses, and verifying references. - Reach out to potential candidates via cold calls, e-mail, voice mail. - Maintain and manage candidates using Salesforce ATS.

Taught English course at the International Exchange College department.