Iris Bushi

Integration support with regard to our product platformConfiguration of various set-ups in our systems Support for the automation of set-up processes Documentation of solutions developed for customer supportControl and monitoring of customer communication and escalation messages Direct customer contact for technical and product-specific questions or issues

Resolve and follow up daily TroubleTicket and give to owner updated information. Prepare procedures and document all processes that Billing Operation needs to run daily/ weekly/ monthly. High level troubleshoot and expertise on prepaid and postpaid platforms. Resolve and follow up all cases related to domains that my department manage. Troubleshoot /check roaming files and cooperation with DCH. Cooperation and support many departments.