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Iris Flores

Freiberuflich, Vermögensberater Assistent, DVAG - Deutsche Vermögensberatung Aktien Gesellschaft
Stuttgart, Germany

Skills

Projektmanagement
MS Office
Teamfähigkeit
Kommunikationsfähigkeit
Business Development
Zuverlässigkeit
Leadership skills
Leadership development
Analytik
detail oriented
Conflict Management
Decision-making
Problem solving and resolution skills
Management
Consulting
Reporting
Customer Support
Business administration
Credit Risk
Data Analysis
English Language
KPI
Microsoft Excel
Balance Sheet Analysis
Empathy
Technology
Customer care
Financial Planning
independent

Timeline

Professional experience for Iris Flores

  • Current 6 months, since Jan 2025

    Vermögensberater Assistent

    DVAG - Deutsche Vermögensberatung Aktien Gesellschaft

  • 2 years and 8 months, Sep 2021 - Apr 2024

    Fraud & Risk Team Lead

    PayPal Inc.

    Responsible to achieve goals based on KPIs and SLAs. Coordinated and managed a team of 14 members. Review, communicate and coach to daily performance, quality behavior and attendance standards at the individual team level. Lead and participate in global meetings to standardize and align . Team budget management.

  • 2 years and 4 months, Jun 2019 - Sep 2021

    Collections Team Lead

    Capgemini Business Services

    Responsible to achieve goals based on KPIs and SLAs. Coordinated and managed a team of 8 members. Managed complex scenarios and escalations from customers to ensure a resolution for their request. Creation and maintenance of Desktop Procedures. Create and present reports for Executive Directors.

  • 3 years and 1 month, May 2016 - May 2019

    Collections Analyst

    Capgemini Business Services

    Responsible of handling a portfolio of 300+ accounts. Collect past due amounts. Reconcile complex accounts performing research. Customer service. Problem resolutions.

  • 2 years and 5 months, Dec 2013 - Apr 2016

    Credit Analyst

    Capgemini Business Services

    Review, validate and approve credit application documents. Validation of data and trade references. End of month reporting. Customer master data.

Educational background for Iris Flores

  • 2 years and 4 months, Jan 2022 - Apr 2024

    Business Administration

    Universidad Rafael Landivar, Guatemala

  • 7 years and 3 months, Jan 2013 - Mar 2020

    Bachelor’s Degree in Technology and Management of Marketing

    Universidad Galileo, Guatemala

Languages

  • English

    Fluent

  • Spanish

    First language

  • German

    Basic

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