Iris Flores
Skills
Timeline
Professional experience for Iris Flores
- Current 6 months, since Jan 2025
Vermögensberater Assistent
DVAG - Deutsche Vermögensberatung Aktien Gesellschaft
- 2 years and 8 months, Sep 2021 - Apr 2024
Fraud & Risk Team Lead
PayPal Inc.
Responsible to achieve goals based on KPIs and SLAs. Coordinated and managed a team of 14 members. Review, communicate and coach to daily performance, quality behavior and attendance standards at the individual team level. Lead and participate in global meetings to standardize and align . Team budget management.
- 2 years and 4 months, Jun 2019 - Sep 2021
Collections Team Lead
Capgemini Business Services
Responsible to achieve goals based on KPIs and SLAs. Coordinated and managed a team of 8 members. Managed complex scenarios and escalations from customers to ensure a resolution for their request. Creation and maintenance of Desktop Procedures. Create and present reports for Executive Directors.
- 3 years and 1 month, May 2016 - May 2019
Collections Analyst
Capgemini Business Services
Responsible of handling a portfolio of 300+ accounts. Collect past due amounts. Reconcile complex accounts performing research. Customer service. Problem resolutions.
- 2 years and 5 months, Dec 2013 - Apr 2016
Credit Analyst
Capgemini Business Services
Review, validate and approve credit application documents. Validation of data and trade references. End of month reporting. Customer master data.
Educational background for Iris Flores
- 2 years and 4 months, Jan 2022 - Apr 2024
Business Administration
Universidad Rafael Landivar, Guatemala
- 7 years and 3 months, Jan 2013 - Mar 2020
Bachelor’s Degree in Technology and Management of Marketing
Universidad Galileo, Guatemala
Languages
English
Fluent
Spanish
First language
German
Basic
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