Iris Gokcayli-Kivircik

Sales manager assigned as store manager till the recruitment of a new store manager for the new shop of Istanbul Responsible of the sell-out, management, customer complaints handling, merchandising, stock ans inventories

SALES AND TRAINING MANAGER - travel retail based in Istanbul, in charge of Turkey, Hungary, Croatia, Slovakia, Romania, Bulgaria, Mauritius, South Africa, reporting to Geneva, on the payroll of Manpower, responsible of the sell-out, helping on sell in, management and training a team of 20 Beauty consultant, recruitment, marketing (responsible for assortments and development of planograms according to recommendations), promotions (forcasts acording to the budget, organisation), merchandising

INTERNATIONAL DELEGATE - based in Istanbul in charge of Turkey, Czech Repuclic, Hugary, Croatia, Slovakia, Bulgaria, responsible of the sell-out, reporting to Paris, on the payroll of Louis Vuitton, handling the sell-in for Istanbul airport, management and training of 13 Beauty consultant, recruitment, marketing, promotions, merchandising

Team leader - BTC Alcatel Alstom Have been called because we were about to loose the customer. The target was to rebuilt a trustful relation, manage and reorganize a team of 16 persons because the customer was not happy about the service, helping the team for pricing, technical assistance, handling custumor, creation of documents facilitating client travel needs, training team members, yearly performance evaluations of team members

1995-98 Travel agent, business travel ticketing, invoicing. 1998-99 Specialist for the first BTC, difficult pricings, assistance to the other agents, health repatriation, prepaid, hotels, visas, insurance, group, seminars.1999-2000 : Specialists Team Leader, same skills plus organization and implementation of work procedures, statistics, yearly performance evaluation of specialist

Travel agent : Business travel reservation and ticketing, package and customized travel sales, private jet charters, responsible for BSP report

Travel agent : Ticketing and trip organization, responsible for BSP reports

Travel agent : travel package sales, manual ticketing, then responsible for the installation of Sabre reservation system Travel package sales assistant : customized travel sales and group sales