Iuliia Ivanina
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Iuliia Ivanina
- 2012 - 2019
Senior Business Analyst
Vodafone Group
• Siebel CRM +BI +CiscoCC (Contact-Center, Service, Cross-Up-Sales) (2000 users) • Interactive Marketing • SAP HCM (1500 users) Participation in Project Vision definition, FRP development, solution business requirements, scope and high-level architecture negotiation, etc. Requirements elicitation and analysis, business/functional requirements specification, change request management. Participation into adjustment company business processes to fit with the changes introduced by launching new products.
- 2007 - 2012
Head of business-analyst Oracle Siebel CRM group
Incom
Projects: • Kyivstar GSM (main office VEON Telekom ( the Netherlands)) (Siebel CRM Service, Marketing). 1200 Users - Business Analyst, Project manager • Foxtrot (Siebel CRM +BI Contact-Center, Marketing, Loyalty, Sales) 900 Users- Business Analyst, Project • Incom (Siebel CRM Sales, Service) - Business Analyst, Project manager • Tax State Administration of Ukraine (Siebel CRM Contact Center Automation) - Business Analyst, Project manager
- 2004 - 2007
Business-analyst
JSC SITRONICS
Roles: Business Analyst Project: Vodafone МTS Russia (Siebel CRM Contact Center, Service, Sales)
Ausbildung von Iuliia Ivanina
- 2013 - 2013
SAP HCM Talent Recruitment and E-Recruiting
SAP University Alliances
- 2006 - 2006
Implementing Business Processes
Oracle University
- 2006 - 2006
Siebel Fundamentals for Business Analysts
Oracle Siebel University
- 2000 - 2005
Master's degree Economics, Business Administration, Project Management and Consulting
Kyiv National Economic University named after Vadym Hetman
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
Ukrainian
Muttersprache
Russisch
Muttersprache
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