Ivana Kisin

- handling the organisation’s online presence – improving Facebook followers from 500 to 750 in two months with specific social content management - assisting with organisation of workshops and meetings - designing promo material for workshops and meetings

conducted in-depth market research of potential clientele by running surveys, holding focus groups, and researching SEO and public data refined ideas and outlined Strategic Milestones - finalized company’s Business plan - completed legal registration of company - obtained all required licences and permits - established the accounting system - defined roles and responsibility and organised business operations - completed certification process for Organic Production

- performed administrative and office support - scheduled appointments, and maintained and updated supervisors' daily calendar - coordinated travel arrangements, prepared itineraries, plan logistics, and submit expense reports - handled employees onboarding/offboarding process, arranged and maintained personnel database - created export/import invoices - established filing system for keeping the licenses and permits up to date - created Excel Inventory Tracker

- managed the project Empowerment of Women - maintained Project Management and CRM Platform - coordinated and monitored ongoing grants, prepared funding reports - assisted in budget preparation and expense management - identified opportunities for initiation of new projects - coordinated calendar and made travel arrangements for senior manager - conducted program reviews and prepared reports for senior manager - managed annual audit of ISO 9001 standards - prepared meeting agenda, organized meetings

- performed research of Serbian starch market - gathered and analysed data    - consolidated information into report and presentation

- entered material and equipment into the system, and coding service receipts for rates - organized and maintained filing system - handled internal invoicing  - conducted food and beverages pricing using Point of Sale System - checked invoices for discrepancies in price, quantity and items - performed general office functions including e-mail correspondence, copying and phone answering

- handled kitchen design with Pro100 3D Interior Design Software - executed entire designer and purchasing process from approval to purchase order creation and invoicing - operated Point of Sales systems accurately and efficiently  - resolved customer complaints and negotiated solutions - exceeded sales quotas by consistently using effective up-selling skills, multiple months in a row - balanced excellent customer service with reliably completing varied store running tasks

- prepared and delivered lectures to students - arranged course materials such as homework and assignments - evaluated and graded students' class work, assignments and papers - compiled, administered and graded examinations - maintained student attendance records, grades and other - initiated, facilitated and moderated classroom discussions - advised students on academic and vocational curricula, and on career issues