Ivor Zarescu

Managing a portfolio of large accounts, meaning major and strategic customers from various fields - Improving the business plan for every client of my portfolio - Developing new opportunities of business between Orange Romania and strategic clients - Proposing new services and solutions to improv

Managing a portfolio of large accounts, meaning major and strategic customers from various fields - Improving the business plan for every client of my portfolio - Developing new opportunities of business between Orange Romania and strategic clients - Proposing new services and solutions to improve communications inside of the clients business - Maintaining good relations and negotiating with the clients, building long – term and strong business relations - Applying all the professional selling ski

-Set up training sessions for corporate end -users; -V.I.P. sessions (On location proposed by VIP, 20 minute sessions of personal coaching) -Identifying and proposing solutions that will drive the mobile data sales -Counseling clients in using equipments both in the technical and commercial aspects -Developing customized solutions for the corporate segment -Project management for in house training services -Making the necessary reporting activity regarding regular achievements and forecasts

- Developing customized solutions for the corporate segment - Changes in customer profile and solving verbal complaints according to specific work instructions - Resolving complaints regarding the network quality and coverage - Technical support for the direct sales and corporate team - Outgoing calls for technical advice regarding various devices set up - Offering support for all data services including fixed data

- Changes in customer profile and solving verbal complaints according to specific work instructions; counseling; optimizing the fleet, etc in order to obtain satisfaction and thus loyalty from our clients - Orange services promotional activites - Record the clients’ data registered on OTY subscription forms - Proforma issuing for handsets acquisition - Handle information requests and provide support to the Corporate Team - Handling of EDP dispatcher activities - Outgoing calls - loyalty actions,

- Changes in customer profile and solving verbal complaints according to specific work instructions; counseling; optimizing the fleet, etc in order to obtain satisfaction and in consequence loyalty from our clients - Orange services promotional activites - Outgoing calls - loyalty actions, wellcome calls, functionality tests - Incoming calls handling on dedicated free line - Other similar tasks at management request

- Monitoring the Romanian and foreign press - Analysing the client’s image in the media - Editing reports regarding clients’ competition

- on-site technical translation - technical documents proofreading and translation - keeping up the stocks

Leading the technical staff - Equipment acquisition - Keeping a good relation with the suppliers - Negotiate equipment acquisition prices - Maintaing a high standard for all broadcasted materials - Live transmission