Jacob Seal

Dispatched law enforcement officials using a computer-aided communications system. Facilitated emergent and non-emergent requests for the police department. Trained new hires on proper protocol and procedures on the internal radio channel. Make appropriate decisions in high pressure situations. Maintain strong problem solving skills in a chaotic environment. Utilize teamwork by either taking the lead or falling into a support role during escalated incidents.

Dispatched law enforcement officials using a computer-aided communications system. Facilitated emergent and non-emergent requests for the police department. Trained new hires on proper protocol and procedures on the internal radio channel. Make appropriate decisions in high pressure situations. Maintain strong problem solving skills in a chaotic environment. Utilize teamwork by either taking the lead or falling into a support role during escalated incidents.

Delivered professional knowledge to inbound callers to resolve technical issues. Maintained a high level of success by achieving an 85% first call resolution score, and a 95% quality assurance score. Resolved complex problems for frustrated callers by responding with a friendly, calm voice.

Answered inbound calls to the Sales Channel/Customer Service call center. Answered questions about billing. Offered all products that the customer would qualify for as a way to bring additional revenue in through the call center sales channel. Stayed within the company quality assurance guidelines and received sales awards on several occasions.

Planned and coordinated logistics and materials for board meetings and committee meetings. Supervised daily office operations for staff of 14 employees and maintained needed resources to meet business objectives. Trained new hires on multiple proprietary processes, programs, and data entry software. Documented business requirements, functional specifications and training procedures with the goal of streamlining workflow.

Principles of Electrical Engineering. Electronic Circuits. Mathematics including Calculus. Software Engineering. Coding in C, Java, VHDL for software and hardware applications. Microcontrollers. Databases.

Manufacturing. Technical Design in Auto-CAD. Quality Assurance. Engineering Materials. Thermodynamics. Maintained GPA of 3.4/4.0.

Mathematics. Calculus based Physics. Chemistry. History . Economics. Composition. Graduated with GPA of 3.45/4.0.