Jaime Demian Salazar Salazar

Responsibilities: • Administration, audit and management of the multichannel work team, call center, chat, post office. • Management of social network complaints. • Audit of technical incidents of the virtual store. Main achievements: • Implementation of the Nuxiba system to measure service levels successfully. • Reduction in the rating of negative chats by 200%, from 2.3% to .04%. o Average of 28 weekly sales to 128 weekly sales. o Weekly total sale from $ 28,560mxn to $ 130,560.00mxn weekly

Responsibilities: • Management of multidisciplinary work team. • Management of internal processes management. Main achievements: • Transition of the call center at home, a call outsourcing center, delimiting the KPI's, processes and communication lines. • Creation of a flow of 25 of 30 processes to be documented in 3 months for the outsourcing. • Completion of stage 3 of 3 of the new comprehensive training of the call center.

Responsibilities: • Management cardholders. Centurion that includes improving the experience of said clients. • Proactive, fast and effective solution of all kinds of situations that have to do with the Centurion card. Main achievements: • Revenue goal of $ 54,368.00usd in travel services products exceeded by 11.00% during the period from January to December 2016 • Award as best seller of 2015 of the Fairmont Mayakoba at the national agencies level.

Responsibilities: • Management of own sales, capturing the amounts, making the accounting lines and monthly invoicing Main achievements: • Revenue target of $ 26,000.00usd in travel services products exceeded by 35.00% during the period from January to December 2013 • Objective to receive 12 congratulations in a year from direct clients, achieving more than 25 congratulations each year

Especialidad en Gestión del Marketing