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Sascha Lichtenberg

Selbstständig, Freiberuflicher Unternehmensberater, Sascha Lichtenberg
Preußisch Oldendorf, Germany

Skills

Kundenmanagement
Kundenmanagement Beratung
Customer Care Beratung
Managementberatung
Interimsmanagement
Projektleitung
kundenwertorientierte Unternehmenssteuerung
Projektmanagement
Aufbau und Optimierung von Service- und Vertriebse
Vertriebs- und Servicestrategien
Qualitätssicherung
Qualitätsmanagement
Beschwerdemanagement
Wissensmanagement
Net Promoter Score
Benchmarks
Call Center
Contact Center
Aufbau und Optimierung Call Center
Aufbau und Optimierung Contact Center
Customer Service
Kundenservice
Service Management
Consulting
Service Center
Call Center-Steuerung
KPI
Kennzahlen
Contact Avoidance
Prozessoptimierung
Prozessdesign
Customer Experience
Customer Excellence
Service Excellence
Call Center Technologie
ACD
Workforce Management
Personaleinsatzplanung
Outsourcing
Sourcing Strategie
Servicequalität
Multichannel Management
Virtualiserung im Call Center
Controlling...
Marketing
Promotion
Digitalisierung
Digitale Transformation

Timeline

Professional experience for Sascha Lichtenberg

  • Current 9 years and 10 months, since Sep 2015

    Freiberuflicher Unternehmensberater

    Sascha Lichtenberg

  • 3 years and 11 months, Oct 2011 - Aug 2015

    Teamleitung Customer Organisation

    buw consulting GmbH

  • 4 years and 8 months, Jan 2011 - Aug 2015

    Senior Consultant

    buw consulting GmbH

  • 2 years and 6 months, Jul 2008 - Dec 2010

    Consultant

    buw consulting GmbH

  • 4 years, Jul 2004 - Jun 2008

    Label Manager

    b factory music gmbh

  • 3 years and 2 months, May 2001 - Jun 2004

    Assistant CFO

    Warner Music Group Germany GmbH & Co. Holding OHG

  • 6 months, Nov 2000 - Apr 2001

    Projektmitarbeiter A&R Administration

    WEA Records - a division of Warner Music Group Germany

  • 7 months, Apr 2000 - Oct 2000

    Praktikant Marketing

    WEA Records a division of Warner Music Group Germany

Educational background for Sascha Lichtenberg

  • Middlesex University London,

    SAE Technology College.

Languages

  • German

    -

  • English

    -

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