Ing. Jaime Vaillant Gómez-Valadés

- Service Network management. - Definition, follow-up and implementation of the KPI system. - Establish improvement actions in the after-sale strategy. - Support to customer care area and commercial activity, ensuring end-customers and dealers satisfaction. - Collaborate with the warranty area on the invoicing and analysis of warranty bills. - ASC Audits.

- Internal Technical Support and training management for Service network and Call Center. - Technical assistance helping service engineers to diagnose products under repair. - Quality issues collection for briefing respective factory in order to fix them. - Development and editing of solution documents and trouble-shooting lists.

- Elaboration of documentation and technical didactic material. - Technical training for Service network. - Marketing and Commercial Training Support – preparation of training courses for Sales Agents.

- Elaboration and presentation of supplies according the established standards and the specific demands of each customer, including public auction or private clients. - Economic studies and prices negotiation with suppliers and identification of technical and economic alternatives. - Contact with clients for the revision of data, pursuit of the contract and doubt solutions.