James Farley-Sutton

Digital Sales for Benelux and UK: I handle sales for UK, Belgium and Netherlands dealing with small as well as large international companies, selling complex software solutions. • Retaining existing customers as well as acquiring new customers • Taking part in sales strategies in collaboration with other business units, partners and field sales • Building relationships with decision makers, partners and other business units • Covered all products and clients for UKI & Benelux

Timendo/ClicRDV is a real-time calendar booking software I deal with medium to long sales cycles for small as well as large international companies. Responsibilities include: •Closing deals •Facilitating and attending meetings between the client and IT •Dealing with all sales cycles •Market research •Training clients and answering any queries. •Active role in all parts of the sales process •Meeting with key accounts in UK and Benelux •Translation of software and website

Fitter and safety roles at various locations. Refining tower fitter at Lyondell Botlek and Chemelot projects Tower fitter and rigger on various projects with Shell Pernis, Shell Moerdijk, BP

I handeld incoming calls from new and existing dutch and english clients wishing to trade in bonds, warrants, and ordinary shares. I also handled general customer enquiries. Responsibilities included: •Knowledge of the business •Placing trades for high value international clients •Providing professional and knowledgeable customer service •Maintaining confidentiality of customers’ personal information

I handled telephone enquiries from Dutch corporate clients holding ING/Postbank Business credit cards. Responsibilities included: • Reporting attempts at fraud • Increasing/decreasing credit limits • Updating account information • Sending out statements • Answering general enquiries • Maintaining highly confidential information

I worked with a team making and receiving calls regarding the transfer of pensions and other savings and investment accounts. I managed a team of four people, and worked with the team to improve processes on the job. I also worked with the anti-money laundering team. Responsibilities included: • Providing daily statistics to management • Recognizing money laundering activity on suspicious accounts • Training other team-members in anti-money laundering reporting • Maintaining confidential information

I worked with a team entering and editing client data. Responsibilities included: • Accurate data entry • Working with clients, and financial advisors, on the phone • Providing professional and courteous service • Maintaining confidentiality of customers’ personal information

IT & Business Management

Computing & Business

Business Admin, IT, and Sport