James Reed

• Making outbound calls to various companies in Germany and convince them to complete a survey on the telephone. • Validating and adding information to the database provided. • Sending emails to the companies that request to complete the survey online.

• Responding to incoming applications and emails. • Validating information such as registration numbers for vehicles, and putting them on the database. • Printing out letters and posting them, and collecting other incoming mail. • Carry out other admin tasks instructed by my line manager.

• Taking incoming customer calls, and taking their orders or other enquiries over the phone. • Processing customer orders and taking their card details over the phone. • Updating customer information on the database. • Reporting invalid information, complaints or other errors. • Upselling special offers to customers after taking their orders.

• Input of data from application forms on to the admission database. • Scanning School applications and emailing to relevant Schools for processing • Extracting relevant information from the pupil database to generate correspondence using Word. • Maintenance of relevant filing system. • Contacting parents and schools to obtain further information regarding applications and available school places. • Photocopying and collation of information for distribution.

• Taking incoming calls as first point of contact for customers, parents and professionals. • Collecting the post, sorting and distributing • Delivering mail to the local council office • Safeguarding customer information following data protection procedures • Contacting professionals about updated information or other inquiries that need attention. • Filing, scanning, printing and updating customer records • Following opening and closing security procedures

Geschrieben Konversation Hören

Key Skills – Communication Level 2 & Key Skills – Problem Solving