James Roberts

• Enabling customers to increase the value of their CRM by focusing on the technical aspects and aligning them with business objectives • Performance trending and status reporting • Stakeholder management and relationship building • Gathering data and processing requirements from several Business Areas • Training and on-desk support of users in the use of e-Contact CRM system • Coordinating and executing test strategies • Performing manual data migration and checks of existing contact databases

• Budgeting and creation of accounting procedures • Designing, testing, and building of electric guitars • Design and creation of automatic reports, real-time project planning and inventory management tools

Responsible for the management and daily operations of a training department for a multinational IT service provider.

Working in the Service Design department to help with the day-to-day quality duties of global projects.

Acquisition of new customers and on-going support of existing customers in Germany and Switzerland.

Supporting the Sales Department in the creation of tenders for large SCADA system projects.

Worked on a range of SCADA projects to create monitoring and control systems for a variety of customers in the areas of Oil & Gas, Wind Energy & Water and Waste Treatment.