Jamie Bailey

Senior Business Analyst working on the DIgital Transformation Programme, delivering a CRM solution using MS Dynamics

• Lead analyst on the Billing and Fees workstream on Europe’s largest General Insurance transformation project on private lines. • Produced detailed business requirements catalogue in Rectifications department. • Built advantageous relationships whilst working remotely, dealing with difficult stakeholders on a high priority project.

Continually ensured that agreed solution met business needs, facilitating successful project outcomes in TCQ. Maintained solid working relationships with developers and oversaw system and UAT testing stages plus release process. Determined functionality related to technical requirements for a major project in Burkina Faso and installed an Agile plan; coordinated testing and controlled release with compliance to financial and telecoms regulations.

• Documented and analysed existing system, created a would-be model and transformed into needs for pivotal improvements. • Leveraged an Agile development cycle to construct a complex business (MI) reporting system for the group. • Recommended redevelopment using alternative software and trained an offshore Developer.

• Undertook stakeholder management (RACI) to agree roles and responsibilities across four support related projects. • Completed a feasibility study into UK Test & Evaluation activities and engaged multi-national users to collect MI data. • Influenced project scheduling and arranged procurement; accountable to multiple managers.

• Appointed to work at client’s site, supporting a major Highways Agency delivery project.

• Contributed to value-for-money software including CRM and e-commerce products within the Marketing department. • Investigated and established requirements for documentation, managed external suppliers and internal teams. • Performed a lead function for a sales tool development, implemented solution aligned to a new sales methodology which improved revenue. • Controlled budgets to £100K, liaised with users, stakeholders and managers company-wide.